ONE Bank PLC- ONE Bank App

TERMS & CONDITIONS

Please read the following terms and conditions carefully. The Following terms and conditions set out the rights and obligations of the user and OBPLC, to use of the ONE Bank App Services facilities. All the terms and conditions enumerated in this agreement are legally binding, so please read them carefully. You hereby acknowledge that we have provided all the necessary explanation of risks which may happen during use of our ONE Bank App services and by the signing of this document, you fully understand and are responsible for occurrence of events involving such risks if any. DEFINITIONS "Bank" or “OBPLC”, "ONE Bank PLC", "we", "us", or "our" refers to ONE Bank PLC, and "you" or "your" or “user” refers to each depositor, borrower, authorized signer, or authorized user for an account with ONE Bank PLC.

THE ACCOUNTS TO USE THE SERVICES

1. The user who is maintaining an account with ONE Bank PLC is eligible to apply for this service, and the user shall apply for use of the service in ONE Bank App. ONE Bank shall be entitled at its sole discretion to accept or reject such applications as may be submitted by the users.

2. In order to use the Service, by applying for ONE Bank App for the first time, the User must read Terms & Conditions carefully, and must acknowledge and accepts.

3. You further agree that the Service will be available on all Eligible Accounts with us, whether open now or opened in the future as only unique customer ID can be mapped with the user ID not particular account.

USERS LOG IN ACCESS, PASSWORD & SECURITY PROCEDURES

1. When you are registered for ONE Bank App, an App User ID will automatically generate in the App system to access the system. The App system will provide automatically generated Login Password after verifying Customer details.

2. As a safety measure, when you first log in to ONE Bank App, you will be prompted to change automatically generated password. OBPLC recommend and request to change user Password frequently thereafter as far as possible by maintaining the password policies mentioned in the user password change screen in the system.

3. User is fully responsible for maintaining the confidentiality of User ID and Password. User is earnestly requested and strictly advised to never reveal your ONE Bank App User ID & Password to anyone, it may happen unauthorized access to your accounts and Bank will not be held liable for any such incident. You are highly recommended/ requested immediately notify the Bank if your User ID & Password has been lost or stolen.

4. Always ensure that you must logout of your Mobile App session once you have completed your banking business. Don’t leave your mobile unattended while you are logged into the ONE Bank App.

5. In connection with any account which you hold jointly, your joint account holders may operate the account using the Service on the terms set out in this agreement and as per the authorized signatory in the application form, and acknowledgement.

6. Customer must agree and also confirm that he/she will not use ONE Bank App service for money laundering or violating any laws related to the money laundering. OBPLC reserves the right to demand explanation from the User regarding any matter pertaining to money laundering law of the country.

7. User are requested to check his/her account (s) with OBPLC when will access the system immediately after getting the User Name and Password from Bank. If any of user account is missing, please inform this to OBPLC immediately.

8. If the User gives or shares his/her User ID, Account Password or OTP to anyone or fails to safeguard its secrecy, he/she does so at his/her own risk because anyone with User ID and Password will have access to his/her accounts.

9. If the Bank receives any information verbally or in written form anyone including the user, Bank may immediately suspend the services in good faith for the safety and security of the user.

10. User hereby acknowledges and understands the inherent risk of using App and availing the ONE Bank App Services and accordingly shall take all necessary precautions at his/her end to safeguard from such risk. Bank shall not be held liable in any form whatsoever if the User suffers any loss or damages due to such inherent risk of ONE Bank App Services unless such loss or damage is caused due to willful negligence of the Bank.

PERMISSIONS

For enhanced customer experience, ONE Bank App requires access to the below information of customer’s device:

1. Background Location Permission: Since ONE Bank App is a financial service, ensuring security of customer’s information is the highest priority. Hence, location permission allowing us to identify and potentially block suspicious transactions, which might not have occurred with the consent/knowledge of customer. Also, this will help customers to find different service point easily, for which it is required to know the current location of the customer.

2. Phone Call Permission: Customer can call our Contact Center by dialing customer care number to avail various banking services. Giving facility to customers to contact our Contact Center by dialing the customer care number directly from ONE Bank App enable us to give our customers the convenience to avail services without visiting any branch physically.

ONE Bank App is not storing any of the above information of customers. The information’s is being used only for the specific purpose mention here.

BANK’S LIABILITY FOR FAILURE TO MAKE OR STOP CERTAIN ELECTRONIC FUND TRANSFERS

If we do not complete an electronic fund transfer to or from an account in a reasonable amount of time or in the correct amount according to our agreement with you, we will only be liable for your direct losses or actual damages, except in the following instances:

A. If, through no fault of ours, you do not have enough money in the account (or any linked account) to make the electronic fund transfer or the electronic fund transfer would go over the credit limit on the account.

B. If you have not completely and properly followed the terms of this Agreement or instructions provided regarding how to make an electronic fund transfer or the data or instruction transmitted via ONE Bank App are inaccurate or incomplete.

C. If any part of the ONE Bank App system was not working properly and you knew about the breakdown when you started your electronic fund transfer.

D. If circumstances beyond our control prevent or delay the electronic fund transfer, despite reasonable precautions that we have taken.

E. If your funds are subject to legal proceeding or if any other claim restricts the transaction.

F. If your User ID & Password has been reported lost or stolen or if we have any other reason to believe that an electronic fund transfer may be erroneous or unauthorized.

G. If you have exceeded the limitations on the number of withdrawals or transfers allowed during the statement period for the type of Deposit Account you have with us (e.g., certain types of savings accounts, including money market deposit accounts).

H. If you have exceeded the different limit setup mentioned by Bank, like per transactions minimum / maximum limit, per day maximum transaction amount sum limit etc. Mentionable, this limit can be changed from time to time at OBPLC discretion.

I. If the Deposit Account has been closed/dormant or any pending maintenances unauthorized.

YOUR LIABILITY FOR UNAUTHORIZED OR ERRONEOUS TRANSFERS

The user shall take all necessary precautions to prevent unauthorized and illegal use of ONE Bank App and unauthorized access to the Accounts provided by ONE Bank PLC . You have the obligation to immediately notify the Bank if your User ID & Password has been lost or stolen, or if someone has transferred funds from your account through ONE Bank App without your permission (or is contemplating to do so). We may require that the notice be in writing. You could lose all the money in your Deposit Account, some or all of the money in any linked account, or up to your maximum overdraft line of credit if you have a check overdraft protection line of credit, if you fail or refuse to immediately advise the Bank of the unauthorized use of your User ID & Password.

If you believe that your User ID & Password has been lost or stolen or that someone has transferred or may transfer money from an account without your permission or if you noticed any errors/mistake in your transactions or any suspicious activities on your accounts, notify the bank immediately by calling our customer care number (Please look at ONE Bank App or OBPLC website) or you may also visit one of our branch locations with full details so that we can locate the transactions and take prompt action.

AMENDMENT OF THIS AGREEMENT

We reserve the right to amend this agreement from time to time as necessary to include, but not limited to, change in fees, liability, services, etc. Amendments to this agreement will be delivered to you and posted in our offices at least 30 days prior to effect, unless it is necessary to make immediate changes for security purposes, to comply with law, changes made by our service provider or as otherwise expressly provided in this Agreement.

TERMINATION YOUR USE OF THE SERVICE

You agree that we may cancel or restrict your use of ONE Bank App or any App service at any time as is reasonable under the circumstances. You may also cancel ONE Bank App use by contacting OBPLC Call Center or in writing at our convenient branch locations.

THE LAW GOVERNING THIS AGREEMENT

These Terms and/or the operations in your Accounts shall be governed as well as guided in accordance with the prevalent laws of Bangladesh. You hereby agree that any legal action or any legal proceedings arising out of the Terms for ONE Bank App shall be brought before the courts or tribunals in Bangladesh. Bank may, however, in its absolute discretion, commence any legal action or proceedings arising out of the Terms for ONE Bank App in any other court, tribunal or other appropriate forum and you hereby consented to that jurisdiction. Any provision of the Terms for ONE Bank App which is prohibited or unenforceable by such order of the Court or even in any direction of the superior court within such jurisdiction shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of the Terms or affect such provisions of the Agreement in any other jurisdiction.